Terms & Conditions | Cinderella

“Love me or your money back” Guarantee – Terms & Conditions

Try our delicious range of Cinderella Baking Mixes with our risk-free money back guarantee.

We do our absolute best to bring you the best. So if you’re not happy we’re not happy.

If you’d like to make a claim, please email us at info@cinderella.co.nz with your name, feedback, a picture of the base of this pack (with the best before information) and proof of store receipt within 30 days of purchase for a refund. Maximum of 1 refund per product per person. Please read below for our full terms and conditions. If you have inquiries, you can call our customer services team on 0800 895 278.

Terms and Conditions

  1. Information on how to claim the Offer and details of the Offer form part of these Terms and Conditions. By participating in the Offer, you accept these terms and conditions.
  2. Participation in the “Love Me or Your Money Back” offer (“Offer”) is open to , aged 18 years or over, who purchase any of the specially marked Cinderella Baking Mix range (“You”).
  3. The Cinderella Baking Mix range includes:
    1. Cinderella Triple Choc Fudge Brownie 500g
    2. Cinderella Chocolate Mud Cake 530g
    3. Cinderella Vanilla Mud Cake 600g
    4. Cinderella Double Chocolate Self-Saucing Pudding 260g
  4. The Offer only applies in New Zealand to Cinderella Baking Mix products which are purchased from retailers where Cinderella Baking Mix products are sold.
  5. Cinderella reserves the right, at any time, to verify the validity of your claim (including your identity). Cinderella is entitled to reject any claim, prohibit anyone from participating in the Offer, or refuse a refund if Cinderella deems there is an invalid claim, an abuse of the Offer, a fraud in the claim or an intent to jeopardise the fair operation and spirit of the Offer.
  6. New Zealand residents can call our customer services team on 0800 895 278 or can email us at info@cinderella.co.nz and we will process your claim.
  7. Your claim must be submitted via email to our customer services team and not via any retailer or in store.
  8. As part of your email, you must provide the below requested information:
    1. full name;
    2. a picture of your receipt of purchase;
    3. a picture of the base of the Cinderella Baking Mix pack (with the best before information); and
    4. your feedback.
  9. Failure to provide the requested information will result in the invalidation of your claim.
  10. Any claim received by Cinderella that is over 30 days following the date of the purchase receipt will not be processed.
  11. Only one refund per product in the Cinderella Baking range is permitted per Any additional claims will be deemed invalid.
  12. The refund will be the lesser of the purchase price of the claimed product as specified on the purchase receipt or the recommended retail price.
  13. Once your claim has been approved, you must provide Cinderella with your personal bank account details for payment of the refund.
  14. Refunds will be made by direct deposit into your nominated personal bank account no later than 14 days after your claim has been approved.
  15. Cinderella’s decision on any claim shall be final and no correspondence will be entered into.
  16. Fraudulent use of the Offer in any manner may result in legal action being taken.
  17. Cinderella shall be entitled to change these terms and conditions at any time and without prior notice. Nothing in these terms and conditions restricts, modifies or excludes any applicable statutory consumer rights.
  18. Cinderella collects and holds personal information provided by you for the purposes of the Offer. Failure to provide requested personal information may disqualify you from being able to receive a refund. By participating in this Offer, and unless otherwise advised by you, you consent to your information being entered into a database and used by Cinderella for future promotional, marketing and publicity purposes. All personal information provided by you will be held by Cinderella. Under the Privacy Act 2020, you have the right to access and correct any such personal information. You may access and request correction of any of the details about you held by Cinderella by sending an email to info@cinderella.co.nz.

CINDERELLA® FOODS LTD – by James Crisp Ltd of 202 Parnell Road, Parnell, Auckland, New Zealand is the promoter of the Offer.